20 Ways to Improve Your Client Experience

My favorite way to get new clients is through referrals. I am over-the-moon ecstatic when my clients had a great experience working with me, and then told all their friends to hire me. ;) I love my clients and chances are good that I’ll like their friends too! As a kid, I was taught: “Do what you love, the very best you can, and people will come”….

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How to Change the Styling of a Word in a Line of Text on Squarespace

Squarespace offers three different heading levels (H1, H2, H3), as well as normal body text styling. This is typically sufficient and helps to streamline the styling of your website so that there aren’t too many different text-styles going on. But sometimes, you many want a part of the text to stand out with a different font or size than the rest of the text…

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5 Ways to Surprise & Delight Your Customers & Followers

Last year, I listened to an episode of The Smart Passive Income Podcast by Pat Flynn (Episode 310), that talked about the value of surprising and delighting your customers as a way to convert them into superfans. Superfans love what you do, value your work, and can’t wait to tell others about you. They support you and help your business to grow. So today, I’m sharing 5 ways to surprise & delight your followers & customers…

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5 Ways to Make Your Website More User-Friendly and Build Consumer Trust

Research indicates visual attractiveness and usability of a website have a significant relationship with people’s trust in the company. Therefore, not only should your website be beautiful, it is also important for your website to be easy to use. Therefore, I’ve put together a list of 5 tips to make your website more user-friendly and to help build trust in your company…

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